Maryland: Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Go ahead and file a chargeback on your credit card. Listings for companies similar to StubHub: Customer service is awful. How long do StubHub refunds take? - AdvertisingRow.com The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. After the switch, you will enter the email address you use to access the community in order to reset your password. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. How to Contact StubHub for fraudulent tickets. DoNotPay records the details of your purchase to boost your chances of winning the refund. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? They may sell them for more or less than face value. No matter how you get them, well email you when theyre ready. In other words, when it can be too late to get a refund. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Registered users: Log in to your StubHub account. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Apply your StubHub balance during checkout on your next purchase. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Reach out to customer service representatives via social media, Call the event organizer and state your case. Buy sports, concert and theatre tickets on StubHub! Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. The worst company ever you lost me and a ton of my friends and family. There's a class action lawsuit against StubHub from other customers who want a refund too. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. You will enter your community username and new password and done! Enter your gift card number in the Add a Fancode & gift code section. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. All rights reserved. "The return of live events, the input of customers, partners, and regulators, and the . Refunding tickets to a cancelled event - stubhub.community But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. I was only given the option of the credit and the event was in CA. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. but I havent been able to get in contact with anyone from StubHub. Email: This information has not been added. 0. She came back and said I'm refunding your money butand then starts fighting with me again. Lets dive into it right away. Ticketmaster will be the only place selling VIP Tickets though. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Click on any of the links and there is a private message link on the moderators page They can assist you. Customer service all the way to your seat, 2000-2022 StubHub. Harris Teeter. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. I think I'm golden and I made my sale. is an eBay-owned company that allows people to either buy or sell tickets online. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Had a concert canceled because of COVID-19? I saved to buy expensive tickets as a gift for my wife and now we cant go. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Click here to update this department. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 No. This watermark prevents others from copying them. Customers can keep their credits if they like. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Enter your gift card PIN in the PIN field when prompted. Since its inception 22 years ago, StubHub has grown to 800 employees. StubHub is offering the retroactive refunds now because the live events industry is opening back up. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Does StubHub have live chat? Great help!!! The clause is designed to protect both buyers and sellers. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. 7 calle 1, Suite 204 StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Click or tap See actions and select Make changes. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Louisiana We may be compensated if you click this ad. See if youre using the right email and password. International orders are handled a bit differently than those within the US, @Lighty7. StubHub to refund canceled events after pandemic complaints - KXTV These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I have been trying to purchase tickets for over a week now. Phone: 866-788-2482. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." All Rights Reserved. Just log into your DoNotPay account using any. Concert canceled? Ticketholders have issues getting refunds - KSDK for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. What Happens If I DonT Pay National Insurance Contributions? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. and take advantage of this neat service whenever you need it. Pennsylvania Once you receive that email you can log into your account and navigate to the StubHub wallet. Make sure your email address is spelled correctly. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Reached out to customer service twice still can't list tickets.

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