This guarantee is combinable with all other Viking offers available. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. On 12/20/20 Viking cancelled this cruise. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. After contacting viking to inform the situation, Viking booked another flight for us. Photos: Major Cruise Lines Are Postponing Sailings Amid Covid Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. This happened 52 days before sailing. NEW! The even occurred in February of 2023. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Anybody got any idea what do I do? Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Why didn't Viking pay to dock? 23. The cruise line offered her future cruise vouchers worth 125 percent of her fare. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). River cruise lines do have contingency plans for dealing with river flow problems. The ship can welcome up to 386 passengers, and. At this point we feel it's discrimination and want our money refunded. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 To date we have sent a certified *** ****** ***** letter to VRC and had no response. Posted September 18, 2021. Part refund, at least 25%. Thank you. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 What? Telling us that a voucher has no cash value is a shoddy business practice at best. An insult! The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. Improve earnings, maximize rewards and track progress toward dream trips. This is insulting and is clearly bait and switch type behavior. This was not the case. I will never travel with Viking . Not impressed and wi never book another trip with this company. For information about your specific voyage, please log onto MyVikingJourney.com. Viking Cruises. Had a planned eastern European river cruise starting mid-October for over a year. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Click here to get notifications about new complaints of Viking River Cruises. Winston Folkers. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Booking number: *******. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Confirmation attached. is a travel editor for TPG, with a focus on cruise travel. Fraud and deception! When I called to cancel they said we did not purchase the insurance. If the level is too low, the vessel may run aground or need an alternative docking arrangement. They offered us a voucher for 125% or a cash refund. Is it cheaper to stay out in the bay and use your own tender? Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund . Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Just realized that the cruise booked was from Antwerp to Amsterdam. Beware of Viking excursion policies. Call to book now: 1-800-207-7286. He replied "absolutely no way both medically and because ************ weakens her immune system!" They can go up, they can go down, rain can come in.. I explain ship swapping in the section: . Viking Ocean Cruises. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. That's exactly the case with the Amex Platinum card. Look at the Mekong you dont cruise in May, June, July and August because its too hot. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. BBB is here to help. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. We accepted and paid an additional insurance premium. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Because we were given a voucher, we can not get out money back. January 27, 2018. Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine No one expects to have to cancel a cruise. We rebooked our trip but Viking canceled it again and another voucher was issued. These levels can swing widely both up and down. We only wanted our money to be applied to another cruise in 2023. Please view our advertising policy page for more information. Viking Cruises chairman: 'COVID is really behind us' - Fortune I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. That is all it took, I was hooked. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie Their ad is wonderful but after all is said and done it is all crap. Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Expected weather conditions during the cruise. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. On the next British Airways flight from London to Philadelphia, The Before you decide to. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. Weve been cruising since March with no issues until August, said Schreiner. This content has not been approved or otherwise endorsed by any of these entities. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! We have taken note of your feedback. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. I booked the flight through Viking to a Christmas market river cruise. Anyone can write a Trustpilot review. They refuse to accept the fact that they changed the terms of the contract. Many passengers were distressed by the lack of fresh water. Not a problem for him at all. An apology is not good enough. We use dedicated people and clever technology to safeguard our platform. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Viking River Cruises Cancellation and Refund Policy Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. A place on the excursion I tried to book. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing Uber Cash and Uber VIP status is available to Basic Card Member only. They would fly to Italy and take an 8-day Viking River Cruise called . Viking revises world cruise itinerary on eve of departure | seatrade Any help to resolve this matter will be greatly appreciated. How is this hard? Please view our privacy policy for details about the information we share with our partners. The typical characteristics of river boats regardless of cruise line are about the same. Not for the voucher amount. Feb 1, 2023. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. Why? I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Viking Shores and Fjords - SEPT 2021 - Cancelled? After an Desired outcome: We were issued the vouchers that had an expiration date October 2022. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. Cruise restart dates: when do cruise lines start again? Airfares vary on other gateways & departures. The confirmation email said cancellation for any reason loss of deposit. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. A sales representative ******. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. This was told to me by two separate employees. But all was not lost. I am writing about booking number 7045921 sailed Jan.12 2023. Viking Mississippi cancels Oct. 15 cruise due to low river levels Four excursions that I wanted are already sold out. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. However, as everyone knows, predicting the weather is not an exact science. I even requested they review the phone call and they refused. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Heres what you need to know. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Royal Caribbean International | Travel Requirements & Safety Protocols. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. In this case, you will receive a full refund of your cruise fare. Italy is in the worst drought in over 70 years. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. Business Section was crowded 8 units wide while first class just in front They refuse. Booking your first river cruise? This requirement was enacted after we booked this trip . It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. It is time for Viking to do the same and act like a cruise line instead of a medical facility. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. He lied. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. #1. We paid some #10,000 for premium air. The cruise line announced the return of select itineraries in Portugal, France and . We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. In June, there were places along the Po that completely dried up. Jan 26, 2023 01:33pm. Its not an American company so they feel like they can treat Americans any way they want. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. In the same cabin. Disappointed with Viking Cruises cancellation policy. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Sometimes it's worth a large investment to reap the benefits of a great credit card. . It's also a classic cruise itinerary. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. This also had the water turned off and was unable to flush. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. You will, however, still get a vacation in Europe, even if its not the one you expected. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Why? Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. We will not cancel any cruises, said Shreiner. Pharaohs & Pyramids. I won't be booking any future cruise with them. For an explanation of our Advertising Policy, visit. We feel we should get the $3,494 dollars refunded to us. Editor in Chief Find the right card for you. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . Viking Cruises | Cruise Ship List - Delta Skymiles Cruises Viking is bringing back river cruises to Europe in July. Booking XXXXXXX. Karin Price Mueller | NJ Advance Media for NJ.com. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. At the time we did we also asked that trip insurance be added. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. But there is nothing we can do, your vouchers have expired'. I hope this is something you can help with. For the cabin on the cruise, we indicated separate beds for their cabin. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. BBB Business Profiles generally cover a three-year reporting period. Viking Cruises ceases operations in Russia for 2022 I had paid in full, weeks before, so have been penalised through no fault of my own. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. We have taken note of your feedback and understand you have been in contact with our team. We are unable to meet VRC health requirements to participate in one of their cruises. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. Yazmin Hope and Libby Gallagher This was our second cruise, I would have to say our first one was wonderful, this one was not bad. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. Viking, please give an explanation. Other ships were docked at the pier. One of the most popular rivers, the Rhine has river levels falling fast. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. Cruise Line Travel Requirements - Cruises.com Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Don't sail Viking unless you are guaranteed of going on the trip. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. As a result, river levels are falling to critical levels. This site does not include all credit card companies or all available credit card offers. 'Not the cruise I signed up for': 30-fold increase in Covid cases These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). They said they did. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Check here before booking an award fare. Jim. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. He made the commissions, we will not sail and lose 14,000 dollars. #7. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! Most all other cruise lines have dropped this mandate. Viking River Cruises has left an official reply on this complaint. I ask if I could have the number to her managers boss she said no. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. It would seem to be a reasonable and simple request. They offered us a 150 dollar non refundable credit to be used onboard. The bottom line is, we have ********* at VRC. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. But our plea was denied. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. This complaint has been resolved automatically due to user's inactivity. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus We were being reimbursed for the cash amount paid but not the amount of the vouchers. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Viking European River Cruises - 6 Key Must-Knows Before You Go "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. Cruise lines cancel Ukraine and Russia calls - Travel Weekly "We will not cancel any cruises," said Shreiner. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. The problem with river cruises is that they are affected by both high and low water levels. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Desired outcome: Coach would have been better. Viking cruise voucher problem: Don't forget to read the fine print! I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Learn to how to find the cheapest awards. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We paid 529+40 USD purchasing fees each for the tickets. By Alyssa Lukpat and Ceylan Yeginsu. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. He will call us immediately - he said. "You might see some cities you might not have expected to see and you might miss some you wanted to see. TPG values it at $1,600. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. 140 complaints closed in the last 12 months. 3. Key West was on the itinerary but Viking told us 5 months before they would not be docking. The whole experience was a disaster. We were told that since we used vouchers we were not eligible for a refund per policy. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Refund on premium air payments that we did not receive in premiumservice. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Learn more. The cruise was cancelled due the pandemic ($11,367.50) Claire and Stanley Keyles planned a dream vacation for June 2020. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Change of travel requirements after full payment received/ignoring request for full refund. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The flight from Amman Jordan to Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost.

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