Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Required fields are marked *. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Just bought tickets. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. if you have any questions please feel free to contact me. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Angry Fans Say First the Concerts Were Canceled, Then the Refunds I purchased a Citi field parking pass for Mets opening day. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. StubHub phone wait times are 3 hours. If you want your refunds, go through your credit card companies or banks. After the switch, you will enter the email address you use to access the community in order to reset your password. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. "I finally got a supervisor on the line and he said 'No. Buy sports, concert and theater tickets on StubHub! We greatly appreciate our communitys patience and understanding during this extraordinary time.. If I had purchased elsewhere I would have received a full refund! https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Overcharged. When we bought these tickets, we had jobs and splurged for a night out. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. All of our tickets were void, fakes, frauds. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Should have checked this site first. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Certainly they can see that my ticket barcode was not scanned somehow. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Stub Hub stole from me. Have you made a mistake by purchasing an excessive number of tickets? I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Call +1 (866) 788-2482 with all the details about the purchase. Please help me. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Yes StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. The potential loss of revenue facing Live. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. I agree. I have been attempting to contact you several times regarding ticket order #553613638. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! However you may visit Settings to provide a controlled consent. Arizona StubHub customers to get $2M in refunds in multistate Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. It is not specified anywhere in the mobile site and hidden in the desktop version! That's literally the only way you can get your money back from these thieves. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Hi, @Fatsuma! Contacted the event, and they said the wristband was already registered to someone else. New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. "If you have tickets to a show that is postponed, you will be able to select your refund . StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Site says venue will honor original ticket but when i click on view tickets nothing there! This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. They were for the correct date and time ? Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Is Beyonces Tour Another Dynamic Ticket Price Mess? StubHub won't refund my money. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? $868.64 is a lot of money especially now to just throw away. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I love them! The 3 tickets totaled close to $600. and did I get a refund?!? Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Terrible Service! "We were only allowed 120 percent credit toward future concerts, not refunds. He reportedly paid $120 per ticket. Danielle is the author of this solution article. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. View SeatGeek . Concert is tonight and just received tickets in a completely different section then what i paid for. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. Analytical cookies are used to understand how visitors interact with the website. IndustryLegalTop Story Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. I went to use the credit on my account, and nothing showed up. To Stubhub.com and surprisingly they were already on sale. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? StubHub Issues Response To Voucher Policy Frustration - TicketNews So you don't think it's possible the original buyer got refunded and we just don't know about it? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. The refund will typically process within 5 to 8 business days. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Now you gave them no time to sell again. Called them and they said the venue had not marked those seats as obstructed. If Adele ends up cancelling you will get a refund. StubHub is offering the retroactive refunds now because the live events industry is opening back up. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. 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They still charged me fully for a canceled ticket transaction. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Buy sports, concert and theater tickets on StubHub! That's why they have a return policy. Dworsky says he hopes she'll intervene. a cash refund, but that cash refunds remained the default. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. The tickets are wrong ones worth $148 each!! For $2400 this is pure BS and will not stand. Stubhub does not accept returns. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. them this was wrong and deceitful and did not get off the phone until they refunded my money. I stated that it was not disclosed until after purchase and we went back and forth for a long time. We appreciate your patience. I lost my tickets. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. COVID refunds: Wisconsin, StubHub settlement reached - WITI I checked by calling Ticketmaster. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. NOPE. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. Levi's Stadium Ticket Policies - San Francisco 49ers It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Called for a refund and they won't give me one and the manager hung up on me. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. What if I never got either? You will enter your community username and new password and done! I hope we can get refunded. Tried to resell same tickets for $20 more. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! These people are entitled to their money back. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Money down the drain. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I want to know what the point of the "protection plan" is that they have? Read this advice or complain & cry later on.. I am traveling today from Mexico to Madridfor what? Stub hub is a 3rd party seller. NEVER AGAIN will I use STUBHUB. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. News Corp is a global, diversified media and information services company focused on creating and distributing . >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Are you kidding me really!? Who should shoulder those cancellation costs? I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. After placing me on hold they said, the tech reviewed it and it did show on the website. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Terrible Service! You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Very disappointed. Explain your scenario, and provide any applicable evidence. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. This is ridiculous never using them again. They sold me 2 non-existing tickets and even admitted it by email. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. So I would like a refund for the pass that was never sent to me. I listed tickets on Stub Hub for a Broadway show. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund A UNETHICAL ON THEIR PART. Hour on Chat and another hour on phone. I won't let them take advantage of fans like me by ; and they have friendly voices. When you mess up, that's your problem not stubhubs and not the original sellers. Also disputing a charge that you made is fraud. I'm being charged on sold tickets that were then refunded. This cookie is set by GDPR Cookie Consent plugin. It is taking Stubhub about 120 days to process refunds. Their tech team looking into it or b.) I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You can send a private message to us here @TeamStubHub. Others were postponed. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. I was not able to enter the concert . I too spent money on cancelled events. Get the latest news on COVID-19 delivered to you. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. My tickets were 100% real. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. I tried transferring through Wells Fargo and they didn't let me transfer. . Highly dussapointed. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. never use them again. Thanks. StubHub Returns and Refund Policies StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. 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StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. This cookie is set by GDPR Cookie Consent plugin. 3. I do not want someone to buy my tickets without the same disclosure available. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. You can request a refund from StubHub by email. Want to pick up my tickets from a UPS store. Receive a full refund of your purchase 2. Honor yours. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. DO NOT let Stub Hub take advantage of you! Their poor customer service folks! All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Been on the phone for hours wasted my whole day. Don't do it! The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. This settlement ensures that consumers will receive the refunds that they are entitled to.. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Tap Tickets in the navigation bar at the bottom. Overall awful experience with only one of four tickets received for $500. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. my bank says 10+ days to get a decision if they will return my money. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. September 15, 2021 If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Stubhub Return Policy and Refund Guide Will never use Stibhub again unless I get a full tefundk. I WILL NEVER USE THIS SERVICE AGAIN. If you sell on Stubhub they will waive the sellers fee. i have tried to call several times but have been on hold >3 hours on 2 occasions. Solutions : StubHub Ireland StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Wrong seats. But by the end of March, refunds were suddenly gone. I went to Barclays Center for the Chris Brown Party Tour yesterday. Refunding tickets to a cancelled event - stubhub.community

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