How easy is it to get a hold of customer service at regus? Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Your email address will not be published. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Absolutely unacceptable behavior. There are lots of better places out there which are cheaper and better, Hi, We use cookies to improve your experience and deliver personalised content. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Open the Amazon Prime cancellation page. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Best regards,Michelle SpireAssistant Global Customer Service at Regus. There is absolutely zero opportunity to engage with the corporate infrastructure. Book on the day or in advance via the app. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. You should receive your refund within 30 days after your end date. This will take you to the "End Your Amazon Prime Membership" page. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. If it has been longer than 30 days, please get in touch so we can investigate further. Best wishes, avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Though I discontinued using the office after 11/30/21, I have paid for December. My membership number is XXX-0000-11111-0000. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Thank you again for taking the time to provide feedback. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Manage all of your workspace and business needs. Membership: 2.3.1. Who has the free mental bandwidth to keep track? The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Hi Andrew, at least on my Regus account I am not required to have card details entered. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. All agreements end on the last day of a calendar month. Melaleuca: The Wellness Company myRegus asks for Credit Card as well as DragonPass in Payment Details. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Global Customer Service at Regus, They auto renew your contracts without your permission. See real-time availability and secure your desk or office on the day or on the move. Does anyone know how to get the GBP payment back? However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Kind regards, Lorraine BruleGlobal Customer Service at Regus. I wanted to thank you for your help. Regus Online Account 180 0 obj <> endobj 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream This is held for seven days only as a fraud-prevention measure. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Our membership options give you the flexibility to choose how, when, and where you work. Go to this page in your computer's web browser. Wow, Hi Jane, Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. PDF Regus Offers Terms and Conditions Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. No problem, just. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? When you sign up for a monthly experience, you are assured that you can cancel anytime. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Access thousands of business lounges across the world simply turn up and get to work. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Any service that you do not require can be opted out through your online account. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. REGUS Review - Irvine, California - Regus cancellation - Ripoff Report Were clear about this from day one. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. due to insufficient funds. Services are billed automatically depending on the customers preference. Assistant Global Customer Service at Regus. This is for your convenience and in order to avoid any unwanted interruptions in service. The best guides, deals and tips for more frequent flyer points in Australia. Office & Coworking Memberships | Regus We would like to confirm that your concern is since been resolved as per the details shared with you. Hi Hannah, Im sorry if you felt the need to escalate this. They shut down my location with 2-day notice and then cancelled my agreement retroactively. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regus Online Account That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. According to the contract terms, the last date of my membership with you is on {the date}. There is high turnover with their reception staff and they have terrible customer service. Michelle Spire https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. And that`s not the case. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Get A Quote. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. This is not the case. Your days must be used within the month they are allocated. I would like you to please confirm the receipt of the letter and the cancellation. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Kind regards, DO NOT BE FOOLED BY UPFRONT LOW PRICING. At the end of your contract, they will automatically renew you without a signature and without consent. For a company as big as Regus to not have a complaints procedure this is appalling. 2.3. Thanks for the heads up on this. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Lorraine Brule They only communicate via email. This was the most frustrating service that I ever experienced. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. The company left an official comment on this complaint. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Ive been their customers for the past 3 years, paid everything in full. I would love the opportunity to help further but havent been able to identify your account. Well be happy to accommodate. Besides, the facilities provided by you are also impeccable. Its important to think of the business you are trying to end your term without proper notification. Unfortunately, on this occasion we were unable to provide it and for this we apologise. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Global Customer Service at Regus. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. As far as the payment is concerned, it has been made in full. Im sorry if you felt the need to escalate this. Regus Online Account First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Our invoices are due on the payment date that is displayed on them. Disgusting behaviour. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. This company responds to reviews on average within 3 days. Membership: 2.3.1. Only pay for the services you need and access workspaces when required. We have checked and cannot find any payment details set up in your account. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Hi Frank, Im sorry that you feel this way. 2.3.2. Michelle Spire I paid for the service up until that point. Customer service is simply poor. The opportunity. Lorraine Brule With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. I read all the negative reviews here and I agree And, therefore continuing the membership is not possible anymore. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. We appreciate your business. If it has been longer than 30 days, please get in touch so we can investigate further. I believe both are correct. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. She advised me to consult the Agreement, which I did. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. I have been transferred to a new location. Let us find the workspace that`s right for you and your team. In the next paragraph, you should ask the authority for confirmation of cancellation. Michelle Spire how to cancel regus membership/account? : r/smallbusiness - reddit You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. I replied that the only solution I will accept is for the contract to be canceled and the money returned. You have not been charged fees for no reason, you have been charged correctly. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Just drop in to a location of your choice whenever you need a place to work. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. And, as I am moving to another state, it won't be possible for me to continue with the same. I have never experienced such horrible customer service! Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Regus helps businesses find and create the right workplace for their people. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Thank you, Is it through the same avenue as mentioned in this guide? Do you think the lease would end, with no consequences for Regus or the member? I understand that youre disappointed. A year later I re-opened another account for again a years time. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. 205 0 obj <>stream Otherwise, Preferential is better for those who visit 8-13 lounges a year.

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