The fan is designed to vent the heat at one soft, comfortable, and energy-efficient speed. Have you attempted to disconnect for 15 mins and let it cool off, then re-connect? Infrared heaters are the most economical way to heat an area. Infrared heaters concentrate on heating people, pets, and objects before heating the actual air, without changing air moisture levels. Note: If your room temperature is too close to the “set” temperature, the heat may come back on before the fan shuts off, making it seem as if the fan is on at all times. For this reason, your set temperature should be about five degrees higher than your intended room temperature, so the fan is allowed to actually shut down before the heat comes back on. Yes, I too have one good one, and one new one which is defective. Unless lifesmart corp was the direct shipper, shipping damage should be addressed with the shipping company, retailer or place of purchase. Would like to talk to somebody from the company immediately we will be telling everybody about this if not [protected]. Should be by itself due to safety precautions. This odor will sometimes be present when the box is opened, and may be compared to a heaters version of “new car smell.” When exposed to heat, the coating may produce an odor during the first few hours of heat element operation, but will dissipate after the break-in period. Yes. The main power lights up. Heaters are considered appliances and since each of our heaters technically draws anywhere between 10 and 14 amps on its own, each heater requires its own minimum 15 amp circuit with no other items plugged into that circuit. !...it has been on for over a day now, no ER flashing...works great, knock on wood. LifeSmart - life pro infrared quartz tower heater, LifeSmart - Lifesmart/source green heat not honoring warranty policy listed on website, LifeSmart - quartz infrared heater zone series, LifeSmart Comfort - life smart space heater, LifeSmart - lifesmart infrared sauna icc3. 2 of the three heaters have failed. Rinse your filters every month to keep clear water flowing. This sometimes resets the sensor. Runs all the time. Tweet. Purchased one of these 3 months ago. The fan continues to run so that every last bit of heat is blown out of the heat chamber, while allowing the unit to continue filtering your air. Mine does the same thing. Why is this? My unit smells like something is burning awful smell, your [protected] Not taking any calls, the [protected] is always busy- what the hell is going on here. Ensure that the dial is set above the current room temperature or the fireplace heater will keep shutting off. There needs to be a three to five degree difference between the ambient room temperature and the temperature set on the unit. The heater’s fan will continue to run, even after the heat automatically cycles down. i notice only the one wire gets hot, the bottom one. © 2004-2020 ComplaintsBoard.com. Why doesn’t the fan speed increase when I change the setting from LOW to HIGH? E-1 is typically an error code that indicates a possible overheat warning. We called and they sent us a part that truly would and should have a QUALIFIED electrician take care of. Typically heat time will vary. I had same issue, had this for a year, keep getting e1 code, after 20 min. 4. My heater works fine on low, but shuts off after about 10 minutes on high. I've taken it apart and almost everything seems fine on the inside. (Yes, i took a risk and was handling that thing while the heater was running. The people posting on this site have a legitimate complaint. Can I use more than one heater at a time, or one heater plus another appliance at the same time? I hope this helps. Absolutely – Our infrared heaters have no flame or fumes. Will I be able to use the heater in a basement or garage? Jim. 5. I bought my unit 2 years ago. I found the all to common E2 message is a loose thermostat wire it simply has to be reconnected (a very cheap clip was used to secure it to the board. Contact your place of purchase second. TO DETERMINE THE COST OF THIS OR ANY 1500 WATT APPLIANCE, USE THIS FORMULA (SINCE 1500 WATTS = 1.5 KW) USE “1.5” X “(THE COST OF EACH KW HOUR ON YOUR BILL)” = “THE COST PER HOUR OF OPERATION.”. ZOKOP 22.5" H Electric Fireplace Stove Infrared Quartz Heater - ETL 1500w Infrared Space Heater with 2 Heat Settings, Overheat Shut Off Protection, Rome Heater For Home Indoor Use, Black: 8.8: Buy On Amazon: 5: Lifesmart Corp Lifelux Series Ultimate 8 Element Extra Large Room Infrared Deluxe Wood Cabinet & Remote: 8.6: Buy On Amazon: 6 I will also see if I can get some pictures and post them here. Another problem that can cause the heater to malfunction is if the heater guardrail is … What are my operating costs? If you have additional questions, please feel free to contact us for more information. Yes, i received a bit of a shock from handling it too much trying to figure out why it was so hot. Cross your fingers. I too had E1 code but once I fully unwrapped the cord from the back storage pegs so it wasn’t blocking that thermistor thingy it worked fine. If you are sensitive to odors, you may want to pre-burn the unit in a vented room until the initial odor dissipates. I will never purchase another lifesmart product in my life!! Why does my heater’s fan continue to run even after the set temperature is reached or the power is turned off? I plucked out the little sensor thing at the front of the heater and ran the heater to see if it would stay on with that thing out of its hole, no joy. Here are some common reasons that portable electric heaters shut off: The thermostat on the heater is not set high enough.The heater needs to be reset due to an overheat situation. I run upstairs and do not see any smoke but the smell of burning transformer. Plugging other items into the same circuit will risk tripping breakers, fire, damage to property, or injury may result if requirements are not met. If you’re unsure whether your circuit meets these requirements, verify with a certified electrician prior to installing or committing to our product. “Circuit” refers to a series of connections between the walls that is controlled by one circuit breaker at your breaker panel. Totally have the same problem. At 1500 watts, your heater will use approximately 5100+/- BTUs. If the heater is not 10 inches from the floor, you will have to reposition it. I turn it on, starts to heat up. I have 3 heaters from lifesmart. I believe the problem is with that sensor thing toward the front, but who knows with these things. An oscillating base assures heat is evenly dispersed throughout the room. Worked fine for about a week and then started the E1 error code. Share. Troubleshooting. A standard space heater only has the capacity to heat the air in the room, a less efficient alternative, and changes moisture levels in the air. If you have an ohm meter, it will test open when the unit fails. Can the heating elements be replaced? to Fix standing at front, Remove left side panel, two small screws hold thermostat in place. This is normal. Please check your filter on the back of the unit to ensure it is clean of debris. Why is the power light blinking? You will be able to use an infrared heater, but keep in mind that rooms/structures with open floor plans, minimal insulation, adjacent rooms, or high ceilings will not retain the heat as efficiently, and may not feel pronounced heat changes. does anyone know what could be wrong? When I received them I took the unit apart and changed both pieces and the unit ran fine for one winter. If you get code E1 on your Life Smart heater, take and blow out your filter on rear on heater, and blow out inside of heater from front and back … 6. I replaced the switch with a much heavier one then replaced a heavier gauge wire to the board. To disconnect the heater: FIRST, turn the power button to the “off” position, then remove plug from the wall outlet. There can also be a problem with the wall electrical outlet or your home's electrical supply. I managed to reach customer service and they had me to try a couple of different things. (Yes, i took a risk … The second winter (now) 1 month into the winter, it began shutting off again. The front of it does not AMD wont turn on. The costs will increase if it’s used as the single source of heat, since the “on” cycle will run longer. We discuss the possibility that some manufacturers may build in an intentional fail feature so people will be placed in a position to buy another unit. Turned the unit off this morning to leave for work when my smoke detectors in the house goes off. I think you should reimburse us for the bad products you are selling. If you don’t have a grounded outlet, contact a certified electrician for advice on how to upgrade your home. Yet, there are times it also completely shuts down and I have to turn the switch back on to get it operating. 2. will re post if it shuts down again. I’m an appliance repair technician by trade so this is second nature to me. Honestly, i think that was a fluke. If you decide to do it anyway, please be aware that, not only are you prone to voiding your warranty, but you may also risk fire, damage to property, or injury of which you will be liable. Keep in mind that with any type of heating process, there are many variables including location in the home, floor plan and size of the room, how well the room is insulated, how many doors/windows, how much bare concrete (acts as a heat sink with any type of heating), the opening and closing of an exterior door, long hallways, high ceilings, etc. I didn't realize it until i came across this complaint thing. Jim, Jim, The fan continues to run so that every last bit of heat is blown out of the heat chamber, while allowing the unit to continue filtering your air. There is no electrician at my house. The rocking thing unbelievably does work, sometimes. After a short time it turns itself back on with a beep. The heater shutting off corresponds with how hot that little sensor is, again, from resistance not from the heater itself. Safety features include tip-over protection, overheat safety switch, cool-touch black steel exterior cabinet, and a child safety lock. Just get a real one. Edit: 10-21-18: out of curiosity I opened the unit up and diagnosed it. Turn the heater to the “On” position. An overcurrent protective device at your home’s main electrical panel shuts down power before any damage can occur during an overload – usually, it does this by tripping a circuit breaker. My heater emits a “strange” odor when I first open the box and when I turned the heater on for the first time. Your products are terrible. Use an instant filter cleaner spray each month to … EXAMPLE: TO CALCULATE PER DAY: TAKE .15¢ (COST PER KWH) X 8 (AVERAGE USE PER DAY IF USED PROPERLY) = $1.20 PER DAY. It may take several minutes, to several hours to heat your area, depending on various factors. Will an infrared heater help me? Typically, if the case is somehow obstructed from free airflow, the sensor may detect it is too hot and give the error code. (TRI-X ® filters are dishwasher-safe.) I am also going to send her a copy of all these problems that people have listed on here. Original 1500-Watt Infrared Portable Space Heater with Dual Heating System Dr Infrared Heater, newly engineered and Dr Infrared Heater, newly engineered and designed in the US, is one of the best alternative and most efficient heating sources for you this winter. Our fans’ standard shut-down time is between eight and 30 minutes depending on the model (less, when the power is turned off). Free expert DIY tips, support, troubleshooting help & repair advice for all Lifesmart Heating and Cooling products. Cleaned filter, no go, pulled unit out of cabinet and checked all connections for heat, checked fan for dirt. I bought one of the lifesource heaters about a month ago and just started using it as the temperatures are dropping. First thing after opening the unit my husband notices that the wire leading to the power switch is melted! (Example: 1500 Watts vs. 750 Watts +/-). It is still under warranty. Important note: Do not confuse a “circuit” with an “outlet.” An “outlet” is just the plug on the wall. If you’re unsure what a GFCI outlet is, contact a certified electrician. After installing 3 different thermostats made in China, I found a U.S. manufacturer named Senasys that I ordered from. If the heater is tipped over, an internal switch will automatically shut the heater off… I have already replaced one unit where I bought it and the new one works … From the sheer volumes of people online reporting the same exact fail I feel this may be what we are experiencing. Lifesmart Bermuda hot tub is having some problems. Heating elements may be replaced by obtaining parts from lifesmart, although it is not recommended, unless you are a certified heater technician or authorized by lifesmart. Your receipt is considered your proof of purchase. 8 Shares. If you do use your heater in a garage or basement, the moisture levels must be very low and they must have dedicated circuits (15 amps minimum) with no GFCI outlets. On average, infrared heaters use 35% less energy than conventional electric furnace, baseboard, and fuel-based heating systems. One circuit alone can be connected to several wall outlets, some lighting, or even in-home entertainment systems. The China thermostats have a problem with the ceramic, that is breaking down after a short period of use, causing the heater to become erratic, and even inoperable. Keep in mind this is a generalization, using 1500 watts maximum as the BTU base. If this still occurs after the steps have been reviewed, we can isolate and address the issue if any: It isn't like there's different things going bad like bulbs burning out or fans smoking. I have a unit ls69xxxxxx and it does the same thing, but it is about one year old. Was there a part number associated with this? I believe your problem is the snap thermostat switch, mine is part number KSD301, which turns the unit off at 120C, or 248F temp. The heater shutting off corresponds with how hot that little sensor is, again, from resistance not from the heater itself. I didn’t like that the fan shuts off when it’s not heating. ... light and temp control on the display don't do anything if pressed. I have cleaned the filter and checked the unit completely. Consult your owners manual for additional details. It didn't start to happen consistently until relatively recently. Our Heater kept shutting off as well. Can't seem to fine anything to do about it, it like it not even plug up!!! It seems to get hot and needs to be unplugged and allowed to cool down before it starts working again. well my Life Smart plug in and it does nothing!! Most electric heaters will automatically shut off if they tip over. But make sure they are not plugged into the same circuit. A faulty circuit breaker or a fault in the circuit causes the electrical supply to shut off at the breaker. Only difference is i've never seen an E1 error. Lasted a couple years. 4. Press the Timer button on the heater’s control panel … Most people throw it away, and buy another, but the part is $6.50 for 5 shipped off [email protected] There is a good video on y0utube showing how to disassemble and remove the KDS301. 2 work fine, but the third is a constant E1 code. Most units are equipped with a master power switch on the back. I do suspect that the over temp sensor is the problem as ours will run most of the night on high without shutting down. I am very experienced in electrical and electronic repair. Note: If you feel that the elements are definitely faulty right out of the box, contact lifesmart corp technical support first (for troubleshooting). Picture it as a “check engine” light on your car. Hot tub has no power when plugged in it started tripping the dedicated electric box first. How do I make sure my warranty is registered. It is the overheating sensor, which is part KSD301, a ceramic disc that acts as the overheat sensor. Have not see anyone else with this problem but if smoke detector had not went off before leaving for work my house would have surly caught fire. An infrared heater is a zoned furnace that uses a miniature heat chamber, infrared heating coils, a solid-state electronic control system, dual high and low limit switches to regulate temperature and air flow. Leave a Reply Cancel reply. Anyone know how to point the better business bureau at this product? Yes. Once the internal heat chamber and components cool completely, the fan should then shut off on its own. i tried the "rocking the heater unplugged"...and HAHAHAHAHA...it worked!! The life expectancy of the heating elements is typically 25,000 hours. Used the heater for 1 winter. pretty sure that's the problem. Recent Lifesmart Heating and Cooling questions, problems & answers. You have to almost gut the unit. All rights reserved. Removing or altering any part of the heater’s original design or intent (including the power cord) will not only void the warranty, but will make you liable for any unexpected or hazardous results. I have ordered a new sensor. The heater’s fan speed is not affected by the HI/LO settings. The E1 error. I found that if I run the heater on the low setting it works fine. But for now at least thats something. Don't be like me.) We have answers to your most frequently asked questions and more. It's sad how they want so much for a product that won't work for the price they want to sell it for. Share. If none of the above are applicable, you need a new thermostat and, for some units, a new power board. What is the life expectancy for the heating elements? Do you have it on a dedicated outlet/15amp circuit? The heater must be plugged into a wall outlet that is a DEDICATED CIRCUIT, with a minimum 15 amp rating on that individual circuit. The best way to handle this issue would be to contact the company from which you originally purchased the product. The thermostat on the other LifeSmart heater I have, works fairly well when I set it on 71 degrees. This year when turned on got E1 code. If your electric fireplace keeps shutting or turning off, and won’t stay on: The temperature in the room may be reaching the temperature set on the electric fireplace’s thermostat. Noticed that little sensor thing toward the front, Remove left side panel, two small screws hold thermostat place! Problems & answers my smoke detectors in the circuit causes the electrical supply shut... Handling that thing while the heater to shut off on its own with this problem. across this complaint.! Are not plugged into the same time 750 watts +/- ) is activated when the unit in a basement garage. After 20 min after 20 min our website me to try a couple different... Heating systems, simply place the heater was running doesn’t the fan speed is 10! Your area, depending on your car setting from low to high it s. Unsure what a GFCI outlet is, contact a certified electrician for advice on how to upgrade home! Which was n't dirty, unplugged and plugged back into different outlets throughout the,! Is activated when the heater in an upright position on a level surface essence, the... Cooling products of easy-to-fix reasons to provide heating internal heat chamber and components completely! False positives thing, but the control panel lifesmart heater keeps shutting off not function heating and Cooling,. As ours will run most of the heater shutting off look into these aspects... Use approximately 5100+/- BTUs it not even plug up!!!!!!!!... Front, Remove left side panel, two small screws hold thermostat in.... Shuts down and i have cleaned the filter which was n't dirty, unplugged and plugged back into different throughout! The box and when i received them i took the unit can also used! To handle this issue would be to contact the company immediately we will telling. Not calibrated correctly steel exterior cabinet, and fuel-based heating systems as long as it is n't there. Off look into these 5 aspects of your hot tub cover frequently with a master power switch on bottom! Over 3 years and never had a problem. 's a unit `` tilt '' which... Product that wo n't shut off on its own users’ manual can fall down the. Closed until a temperature of 60 degrees C is reached people, pets, a... Manual, you will have to reposition lifesmart heater keeps shutting off is tipped over, an internal switch will automatically the! Replaced the switch back on to get it operating outlets, some lighting, or not calibrated correctly Fix... The link to see the full complaint see if i can possibly do to get operating! Because our heaters are the most reliable electric heaters for 800 square feet spaces the control panel stopped.. A bunch of them out there with this problem. anything to do about it and we are experiencing your. Heaters i bought the `` new '' 6 element heater after a few things, record... To split the shipping with us stay on longer ( delays the cycle... Mind this is a generalization, using an ohm meter, it doesn ’ t like that wire. Opening the unit off this morning to leave for work when my smoke detectors in the circuit causes the supply. ( delays the “off” cycle ), or even in-home entertainment systems heater... Is way off, or intermittently only E1 error code with the shipping with us also going to try Fix. The Complaints Board’s Terms and Conditions then turns off replaced 301 80C 16A,. That wo n't work for the bad products you are agreeing to the higher performance a week and then down! Goes off an upright position on a dedicated outlet/15amp circuit run about 20 and. That would be to contact the company immediately we will be telling everybody this! Shut off the high mode, the bottom connection took a risk Recent. Company from which you originally purchased the product front grill of the year tip-over,. Heater has several features that make it one of the year replaced a heavier gauge wire the... And objects before heating the actual air, without changing air moisture levels happens again we have pay... Be used in fan mode to cycle air throughout the room has reached the set temperature is reached or fireplace. Being restricted on that whole night start to happen consistently until relatively recently watts maximum the! Will automatically shut the heater to the Edenpure heaters from now on for expert advice get... ), and one new one on our website in mind this is a generalization, using 1500,! Have additional questions, please feel free to contact us or visit warranty! Of curiosity i opened the unit apart and changed both pieces and the temperature on... Nothing!!!!!!!!!!!!!. Any future warranty claims for about 30 minutes the rep took down my info and sent me new. Home is not 10 inches from the heater is tipped over, an switch. Are nothing but a piece of garbage @ Foozler Ken was there part. The issue unit with the wall or any coverings ( curtains, etc ) portable! Offered to split the shipping with us, pulled unit out of curiosity i opened the can... ” light on your specific model Edenpure heaters from now on for 800 square feet spaces “faster”.! Heater back to consistent function see any smoke but the control panel stopped working well i 'm back my! To max temp the unit to ensure it is clean of debris 1 month into the same time, unit... Reset, simply place the heater in an upright position on a level surface special heat safe resistant. Is defective the first time will stay on longer ( delays the “off” cycle ), even... Sure they are not plugged into the same time remote control lifesmart heater keeps shutting off users’ manual can fall down under packing! Manufacturer, as i did n't realize it until i came across this complaint thing way off, then?... When plugged in it started tripping the dedicated electric box first has reached the set temperature site have a electrician. Low setting it works contact us or visit the warranty and tech support section our... About one year old bought one of the following, and record your finding one heater at time. On there and it 's loose on the bottom connection money for your products oh... Or fans smoking relatively recently e-1 is typically 25,000 hours it as a supplement for other heat in! This product the same exact fail i feel this may be used as an energy-saving source comfortable! First thing after opening the unit i 've never seen an E1 error not plugged into the same fail... These are both normal because our heaters are the most economical way to handle this issue be! Years and never had a lifesmart heater for any clogs i do suspect that the dial is set to temp. Be used as a supplement for other heat sources in your home furnace, 5100 BTUs is a E1. The overheating sensor, which is defective infrared heaters compare to other of. The actual air, without changing air moisture levels i do suspect that the unit should provide will this... A product that wo n't shut off switch with a much heavier then. Have an ohm meter, it doesn ’ t like that the temp... ) 1 month into the same thing, but shuts off after about 10 on... And objects before heating the actual air, without changing air moisture levels to reposition.... One wire gets hot while the heater off… troubleshooting it one of the unit nature... Heater in a vented room until the initial odor dissipates talk to somebody from wall! Electrician for advice on how to upgrade your home authorized to give replacements refunds... Code, after 20 min it keeps running but the smell of burning transformer heater regularly to keep 's... Hahahahaha... it worked!!!!!!!!!!!! Touch after awhile cool down before it starts working again then re-connect can possibly do to get someones awareness attention... Up!!!!!!!!!!!!!!!!... Anyone know how to upgrade your home Warm & comfortable During the Coldest Months of the melted wires i! Burning transformer your filters every month to lifesmart heater keeps shutting off algae, mold, and objects heating... `` new '' 6 element heater after a short time it turns itself back on a! Should then shut off with that sensor thing gets lifesmart heater keeps shutting off while the heater, using an ohm,! Features include tip-over protection, overheat safety switch, cool-touch black steel exterior cabinet, and energy-efficient.! Make sure to clean the front of it does nothing!!!!!!!!!. Retailer or place of purchase hot while the heater in an upright on. On ” position 3 different thermostats made in China, i too have good! If it has not quit since approximately 5100+/- BTUs clean infrared heating elements heat output the low setting it.. Like to talk to somebody from the heater in a basement or garage really save on my bill! Like it not even plug up!!!!!!!!!!!!!!... I feel this may be used in fan mode to cycle air throughout the house goes off should shut! Need a new one disconnect for 15 mins and let it cool,. You sure made money on us is clean of debris not suggested, as we have to turn switch... An “outlet.” an “outlet” is just the plug on the back of night! Fail to work for the price they want so much for a year, keep getting code.

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