We had a credit on our account that we are willing to apply to this equipment charge but we do not feel it's fair to pay an additional $36.39 for an equipment late fee when we had no idea what was going on. Cart 0 Loading. Definitely call in to the collections agency, and then call in to comcast, and raise hell. ... To make life simple, I had Comcast deliver its own Docsis 3.1 gateway, which … Hi Skynine and welcome to the business forums. Hi dsfd. DETAILED INFO. 4 years ago. Can you please reach out through private message with the name, address and phone number on the account? After you return your equipment, it will be removed from your account within 2 business days. My comcast cancellation was very simple. If you don't see your device, simply follow the return options below. See reviews, photos, directions, phone numbers and more for Comcast Equipment Return locations in Jacksonville, FL. Products Products. Comcast Business. Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service. If you started the return process online, we’ll be in touch. Equipment returning billing issues after cancelling account! Document everything you can now even if you don't have device serials. How to Return Your Xfinity Equipment. Returning DIRECTV equipment is not so tedious, and you can do it if you follow the guidelines of company. I have been waiting 2 weekds for a box to be mailed to me, but I was lied to--no box is being mailed. Find out how to return your equipment. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. You are probably getting him looked at for many things. Customers should retain their receipt when returning equipment to a Service Center. 4 years ago. Shop Small Business Support Support. Before returning the equipment, you have to get in touch with the company and give reasons for canceling the service. Drop off your equipment at any Comcast Service Center or Xfinity Store. This customer clearly documents him giving the equipment back to the technician but yet he was stilled charged for not returning it. Comcast Xfinity. You cant have both, the equipment and then turning around and charging the customer. We waited patiently and no such notice every came. One for a 300 dollar bill (?) Please promptly return RCN’s equipment on the day of or prior to the scheduled disconnect work order. We would have gladly returned the equipment if we knew what was going on!!! will this show up on my credit ? If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. This is conniving and unfair buiness practices. When deciding to disconnect cable or Internet modem services with Comcast Communications, it is important to return all leased equipment in accordance with Comcast's most recent guidelines. Lv 4. Help & Support My Account My Account. It all goes back to a Comcast warehouse and is cleaned up and refurbished. I called andthey dont' know how to help me. Find 24 listings related to Comcast Equipment Return in Jacksonville on YP.com. Get answers from Comcast Business Specialists and Customers like you. Where can I mail it? Here is a link to the Local Service Centers in your area. Save Money On Cable Bill By Returning Rented Modem & Boxes. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. Find 80 listings related to Comcast Equipment Return in Annapolis on YP.com. Allows boxless UPS dropoffs. •Customers Shipping Equipment - Customers can choose to ship equipment via a standard delivery service (USPS, UPS, Fedex) to a Comcast Service center. If I don't return it , am I risking my credit history? How do I exchange the box? A little bit of pro-activeness can save a lot of time for you and will ensure successful dispatch of the equipment. Comcast Return Cable Box. Re: Equipment returning billing issues after cancelling account! Read this before you return your equipment. I am not disputing the late equipment return. VERY IMPORTANT – PLEASE REVIEW LAST PAGE WITH INSTRUCTIONS ON RETURNING COMCAST EQUIPMENT. My company recently cancelled our Comcast Business account because of a move into an area where Comcast was not offered. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. Hello ... After a week of wrestling with Comcast reps to get the service ... that we are willing to apply to this equipment charge but we do not feel it's fair to pay an additional $36.39 for an equipment late fee when we had no idea what was going on. It's illegal. A box that was probably reported stolen or gone. Use your old phone call history to try and approximate when you went to the UPS store or otherwise for returning the equipment. If you have Comcast (“Xfinity” these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. See reviews, photos, directions, phone numbers and more for Comcast Equipment Return locations in Annapolis, MD. We’ll tell you the best way to return your equipment at no cost. I apologize for the confusion. We would like to keep your information private and secure. Get answers from Comcast Business Specialists and Customers like you. Please retain the tracking number of the shipment. I returned my equipment late and I am having trouble getting ATT&T to give me an equipment return towards my account, please help. READ NEXT: How much data does Netflix use to download a Movie? I moved to Jacksonville, Fla., last year. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Lost comcast equipment - posted in General Chat: What happens if I dont return comcast equipment. •Return to a Service Center - Customers can return equipment to any Comcast service centers. I removed your personal information from the public post. Follow these directions, under the heading “Stop by a local UPS Store.”. 0 0. styer. Comcast wants your old cable box, demanding that you swap it out for a new one. •Technician Visit - Customers can request that a Comcast technician retrieve leased equipment at the service address where the equipment was installed, by contacting the Service Center @ 1-800-391-3000. After a week of wrestling with Comcast reps to get the service cancelled, I talked to a very nice customer service rep who handled our problem and got everything squared away.In regards to equipment return, he said we would recieve a notice in the mail confirming our service cancellation along with instructions on how to return the rented equipment. Hello. He also said (and I quote) "You have 6 months to return equipment without a penalty." Comcast has teamed up with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. NOTE: THIS LIST IS GENERALLY COMPLETE, BUT NOT TOTALLY INCLUSIVE USE THIS AS A CHECKLIST WHEN CLEANING. I'll also be glad to help with your equipment. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. Currently customers have the following options for returning leased equipment to Comcast. We also do not know where and how to return equipment. One month later we receieved a $100 UNRETURNED EQUIPMENT FEE which completely blindsided us. Equipment returning billing issues after cancelling account! Comcast Service Centers and Xfinity … I have a box that went bad and need exhange it for a new one. This piece of news come from /r/Technology and Im surprised it hasnt got more coverage than it deserves. Maybe even invested by … Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. You’ll be given a menu to choose from, select the cancel service option, and get ready to be greeted by a robotic voice. Please send me a private message with your first and last name, the name of your business, the full address and the phone number associated with your business account. Kitchen: Failure to clean stove/oven will result in Ex- Heavy cleaning charge Clean all light fixtures Vacuum top of cabinets I want to return equipment since I changed my plan and am using my own modem now. I joined comcase 2 weeks ago. This is so ***. I got a receipt for the equipment and paid the final prorated bill. 1-855-757-7328 is the easiest way to reach them. Here is the customers post: In … This would have at least allowed me to try to sell the equipment, to pay for the charge of the equipment, that you are charging for me not returning within the time allotted. Until now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment to one of 500 Xfinity stores. Comcast put two marks on my credit. Returned customer equipment is handled one of two ways, assuming it's returned in halfway decent condition. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. ridiculous!!!!!!! I am happy to assist with the billing concerns. Re: Returning Broadband Equipment - Late Due to Covid-19 ‎23 Mar 2020 02:07 PM Thanks for your help but it looks as though they only collect if an Engineer is scheduled to call otherwise it is Royal Mail or a collection poing where you would need to go out of the house. 0 0. prowell. Comcast customers can drop off equipment as-is – no box or packaging required. If you do not return RCN’s equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Returning RCN Equipment. I made sure I kept the Comcast equipment for a few days first to make sure I was happy with FIOS.. Then, I drove down to the local Comcast office and told them I was returnining the equipment and they took it back with no questions asked. Browse Sign In. I was told at the local service center that I could not do that because it is a business account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Otherwise, chat with us or call 800.288.2020 to get started. We've had the old equipment ready to send back but were hesitant because we never recieved any notifications from Comcast confirming our service cancellation. and 653 dollar for non returned equipment and a bill. They had a technician call me and schedule a pickup and I met him at a Circle K nearby and gave him 2 digital boxes and a modem, all of the equipment … Shouldn't be much of a decision. Shipping boxes and forms are not provided by Comcast. Source(s): https://shrinks.im/a0IGX. We already have $63.61 in account credits that we are willing to put towards this but we are not accepting the remaining balance after the lies that were told to us over the phone. Comcast asks that all equipment be returned to a local Comcast service center. Not only does he have Missing Comcast Equipment. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. They belong to Comcast (even if they don't know about one of them), and they've given you a cost-free way to return them. Please advise, thank you. Whether you're moving, upgrading devices, or canceling a service, we can help! It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. Center - customers can drop off my cable provider for most of that time do know. Box that went bad and need exhange it for a new one at xfinity.com/returns and the! I quote ) `` you have 6 months to return equipment without a penalty. with! N'T have device serials as-is – no box or packaging required your account 2!, Fla., last year please REVIEW last PAGE with instructions on returning Comcast equipment use to download a?... 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